Refund policy
RETURN & REFUND POLICY
At STRIVIA, we want you to love your purchase. If you are not completely satisfied, you may return eligible items in accordance with the policy below.
Right of Withdrawal
You have the right to cancel your order within 14 days of receiving your items, without providing any reason.
To exercise this right, please contact us at striviastudios@gmail.com within 14 days of receiving your order.
Once you have notified us of your decision to return your order, you have an additional 14 days to send the item(s) back.
Return Conditions
To be eligible for a return, items must:
• Be unworn, unwashed, and unused.
• Be in their original condition.
• Have all original tags attached.
• Be free from stains, odours, makeup marks, pet hair, or damage.
Items returned in a condition that reduces their value beyond what is necessary to inspect them may be subject to a reduction in the refund amount.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item received is faulty, damaged, or incorrect.
We recommend using a tracked shipping service, as STRIVIA cannot be held responsible for lost return parcels.
Refunds
Once your return has been received and inspected, we will notify you of the approval or rejection of your refund.
Faulty, Damaged or Incorrect Items
If you receive a faulty, damaged, or incorrect item, please contact us as soon as possible at striviastudios@gmail.com with your order number and photos of the issue.
We will assess the situation and provide an appropriate solution, which may include a replacement, exchange, or refund.
Exchanges
We do not currently offer direct exchanges. If you require a different size or colour, please return the original item and place a new order.
Contact Us
For any questions regarding returns or refunds, please contact:
Email: striviastudios@gmail.com
STRIVIA